Our experience tells us that you
will be delighted with your purchase from Verandah
Home. If, however, a purchase fails to meet
your expectations, let us know.
Please inspect your
order the moment you receive it. Our packaging is
top-notch but our products are fragile. File a claim
with our customer service department within seven
days of original invoice date. Save all
cartons, packing materials and your damaged or
unwanted item, and we will help determine the best
way to return it when you call us. Images of damaged
merchandise may be requested in lieu of physical
return of damaged items. All
products must be returned in their original boxes
with ample packing for product protection. If
these return guidelines are not followed, full
credit may be not be issued. Call us toll free:
888-224-8183 Monday - Friday 8:00 a.m. to 5:00 p.m.
CST.
Did we make a mistake on your order? Our hardworking
and conscientious sales associates and customer
service apologize for any inconvenience the mix-up
may have caused and promise to help correct the
mistake. Give us a call right away so we can help
remedy the situation. Thanks for your patience and
understanding.
We believe strongly in the quality and authenticity
of our products and service but realize there is
always room for improvement. We welcome and value
suggestions and feedback. If we have not exceeded your
expectations, please let us know how we can serve
you better, email us:
customerservice@elitehomecollections.com
