How can I get a
catalog and/or set up an account with
Verandah Home?
Can I purchase in a
different case pack than what is listed?
What are Verandah Home products made of?
Are all Verandah Home products hand finished?
Are all Verandah Home lamps UL approved for the
U.S. and Canada?
What wattage bulb should I use for my lamps?
What is your shipping time? What is your FOB point?
Can I send orders directly to Verandah
Home?
What are the hours for Verandah
Home's customer
service department?
How do I
report damaged product?
What is your
order minimum?
Can I place
an order for less than $250?
If there is a truck
symbol beside an item, what does that mean?
I am not a retailer but would like to purchase your
products. How can I find a retailer in my area?
Why are candles no longer included with candleholder
sets?
Does Verandah Home offer any type of freight
program?
Does Verandah Home offer a drop ship program for
websites and catalog retailers?
Request a catalog by using our
catalog request
button below. We will require you to fax a
copy of your state resale tax certificate to
870-735-2812.
Account set up will occur when you place your first
order. A signed credit application (if terms are
requested) and a sales tax exempt form will be
required. These forms are in the back of our
catalog and on this website.
To become a
retailer that carries Verandah Home
products, email:
sales@elitehomecollections.com to have someone contact
you.
We
can only sell in multiples of the minimum for each
item (case packs for each item are listed in both
the print version and online version of our
catalog).
What
are Verandah Home products made of?
Most of our products are cast resin, or combinations
of resin with cast metal, lead crystal or glass.
Cast resin is a very dense material that offers
tremendous design flexibility with great durability.
Yes, our products are all hand finished, with most
finishes requiring six or more steps to complete
(quite a few use gold or silver leafing in the
process). This offers depth and uniqueness to our
finishes.
Yes. Each lamp is individually tested to ensure
strict product safety guidelines for the U.S. and
Canada.
Wattage for each lamp can be found in the item
description in the print version of our catalog.
Additionally, wattage information is printed on the
lamp socket along with our UL approval.
Typically we ship within 7-10 business days for
in-stock goods. All products ship FOB Marion,
Arkansas (across the river from Memphis, TN).
Yes, retailers may register (with proper tax
credentials) and order through our
online catalog
on this website. Or, you may fax orders to:
870-732-3017; call our customer service department:
(toll free) 888.224.8183; or mail the order to:
P.O. Box 688 Marion, AR 72364.
Our
hours are 8:00 a.m. to 5:00 p.m. CST, Monday through
Friday. If during or after business hours you
reach a recording, please leave us a message and we
will return your call as quickly as possible.
Damaged product must be reported within 7 days of
invoice. Call our customer service department (toll
free) at: 888.224.8183 to report all damages. All
returned products must be 100% complete in original
boxes and packaging must be ample for product
protection.
Our
order minimum is $250 for Verandah Home/Couture orders in
the U.S.
Yes, we will process orders less than minimum with
an additional processing fee of $20.
The
truck symbol signifies that the item must ship via
truck…no exceptions. We recommend a minimum order
of $500 when ordering any items marked with a truck
so the freight will be more economical.
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E-mail Customer
Service your name, city, state, and zip code and we
will reply with a few options for your area. Send
requests to
customerservice@elitehomecollections.com
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Why are candles no longer included with candleholder
sets?
Candles have
been discontinued from candleholder sets due to
changes in importing regulations. There may be items
that will ship with candles that are currently in
our inventory, all future production will not
include candles.
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Does Verandah
Home offer any type of freight program?
Transportation
costs are rising - but
Verandah Home
has options to alleviate this burden, putting more
money back into the pockets of your business.
Click here to go to our
shipping
page under customer service.
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Does Verandah
Home offer a drop ship program for websites
and catalog retailers?
Yes, Verandah Home is fully setup to work with website and
catalog retailers on drop shipments. Email:
sales@elitehomecollections.com
for more information.
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